How do I claim money back on my OSHC policy?

If you have paid out money for a medical service that is eligible to be refunded under your OSHC policy, you should contact your insurer directly. Insurers generally have different methods for claiming, but generally you will need to make a claim in writing – either online, via fax, or by post. The other alternative is to go into a branch of the insurer.

Before you call the insurers, make sure you have your Policy or Member number with you, as they will ask for it. From there, the customer service people at the respective insurers will tell you precisely how you can claim back your medical costs.